This Privacy Policy explains what personal information Tu Sabor ("Tu Sabor", "we", "us") collects when you use the Tu Sabor mobile app, the websites at tusabor.app and yourdeliapp.com, and the Tu Sabor Kitchen TV app (the "Service"), and how we use, share and protect it. It applies to customers, restaurant owners and staff, and couriers. Using the Service also means agreeing to our Terms of Service.
1. Information we collect
Information you give us
- Account details: name, email address, optional phone number and profile photo, your language, and how you sign in (email code, passkey, Apple or Google).
- Orders: what you order, delivery addresses and instructions, coupons used, order history and favorite restaurants.
- Payments: your card or wallet is collected and processed by Stripe. We keep only the card brand, last four digits and Stripe's reference for it, never the full card number.
- Reviews and messages: ratings, reviews and replies, messages with the courier about an order, and what you send our support team.
- Restaurant information: business name, address, contact details, menu, photos, staff members and roles, and the details Stripe needs to pay the restaurant.
- Courier information: profile details, acceptance of the Courier Terms, and payout details. Identity verification and bank details for payouts are collected by Stripe.
Information collected automatically
- Location: for customers, your device location while you use the app, if you allow it, to show restaurants that deliver to you and estimate fees and times. For couriers on duty, location (including in the background) during active deliveries, shared with the restaurant and the customer for that delivery, and used to confirm pickup and drop-off.
- Device and usage: device type, operating system, app version, push notification token, and app performance data such as load times and errors.
- Website: cookies that keep you signed in, and aggregated, cookie-free visit statistics.
2. How we use information
- to create and secure your account and sign you in;
- to place, prepare, deliver and support your orders, and process payments, refunds, tips and payouts;
- to calculate, collect and report sales tax;
- to send order updates, receipts and account messages, and promotions only if you opted in;
- to show reviews and recommendations, such as restaurants and dishes you may like;
- to give restaurants tools and reports about their own business, including AI features (section 4);
- to prevent fraud and abuse, enforce our terms, and meet legal obligations; and
- to understand how the Service performs and improve it.
3. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only as follows:
- With the restaurant you order from: your name, order, contact details and delivery address, so it can prepare and deliver your order and support you. Under the Restaurant Partner Terms, restaurants may use it only for your orders, not for unrelated marketing.
- With your courier: your name, delivery address, instructions and in-app messages for that delivery.
- With customers, about couriers: the courier's name and live location during the delivery.
- With service providers who run parts of the Service for us and may use the information only to do so: Stripe (payments, payouts and identity checks), Clerk (sign-in), Convex (database and servers), Vercel (website hosting and statistics), Expo (push notifications, app updates and performance data), Resend (email), Google (address search, maps and AI features) and Apple (Sign in with Apple, push notifications).
- For legal reasons: to comply with law, tax rules or valid legal process, or to protect the rights, safety and property of our users, the public or Tu Sabor.
- In a business transfer: as part of a merger, acquisition or sale of assets, under this Privacy Policy.
- With your consent or at your direction.
4. AI features
Some restaurant tools use AI, provided by Google through Vercel's AI Gateway, to answer staff questions, summarize reviews, forecast demand, plan delivery routes and spot customers who have stopped ordering. To do this we send the restaurant's own business data, which can include orders, delivery addresses and review text. We send only what the feature needs, and AI is not used to make decisions that have legal or similarly significant effects on you.
5. How long we keep information
We keep your information while your account is open. When you delete your account, we close it and remove your sign-in right away, and delete or de-identify the other personal information linked to it within 30 days. Some records stay after that, for as long as tax, accounting and other laws require or as needed to resolve disputes:
- Orders, payments, refunds, tips and sales tax: kept without your name, email or phone number. A delivery order keeps its delivery address and map location, because sales tax is based on them, and the items ordered, including any notes you added to an item.
- Signed terms: if you accepted the Restaurant Partner Terms or Courier Terms, we keep each acceptance as proof of the agreement: the name you typed, when you accepted, and the IP address and device information it was sent from.
- Restaurant team history: if you were invited to or worked on a restaurant's team, the restaurant's invitation and team-change records keep the email address they used for you.
- Reviews: your ratings and review text stay on the restaurant's page as anonymous reviews, along with any reply from the restaurant.
6. Your choices and rights
- Access and correction: see and edit most of your information in the app.
- Deletion: delete your account in the app where that option is shown, or email us and we will delete it for you.
- Notifications: turn order updates and promotions on or off in your notification settings, or turn off push notifications for Tu Sabor on your device.
- Location: allow or stop location access in your device settings. Without it you can still enter an address by hand.
Depending on where you live, including New Jersey, you may have the right to confirm whether we process your personal information, access it, correct it, delete it, get a portable copy, and opt out of its sale, targeted advertising or profiling. We do none of those last three. To make a request, email us from the address on your account; we may need to confirm your identity, and you may use an authorized agent. We respond within 45 days. If we deny your request, you may appeal by replying to our answer, and we will respond to the appeal within the time the law requires. We will not treat you differently for using these rights.
7. Security
We protect information with encryption in transit and at rest, access controls, verification codes for sensitive actions such as deleting an account, and payment processing by a PCI-compliant provider. No system is perfectly secure, so please keep your devices and sign-in methods secure too.
8. Children
The Service is for people 18 and older. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it promptly.
9. Where information is processed
Tu Sabor operates in the United States, and our service providers process information in the United States.
10. Changes to this policy
We may update this Privacy Policy. We will change the "Last updated" date and, for material changes, tell you in the app or by email before they take effect.
11. Contact us
For questions or requests about your privacy:
- Email: support@tusabor.app
- Phone: (845) 600-5628
- Mail: Tu Sabor, Bronx, NY 10456